Customer Success Executive

The Customer Success Executive will be responsible for the following:

• Build and nurture strategic relationships with key customers to identify opportunities for upselling and cross-selling.
• Establish and maintain standards for service and support quality, ensuring alignment with customer expectations and company values.
• Implement feedback loops to capture customer insights and ensure their voices influence product and service enhancements.
• Settling clients’ concerns regarding service performance in a swift and professional manner.
• Collaborate with the Delivery Team to align customer success initiatives with broader business goals.
• Serve as the voice of the customer in strategic planning sessions, advocating for their needs and priorities
  
  

• 3+ years of experience in customer relationship management, particularly within the IT industry & hospitality
  
• Familiarity with outsourcing, single-request, and offshore business models is a strong advantage.
  
• Fluent in written and verbal English.
  
• Proven experience in customer success or related roles.
• Proven track record of maintaining and growing client relationships through outstanding service and communication.
• Strong analytical and problem-solving skills.
  
• Exceptional interpersonal and communication abilities, with the capacity to build trust with both customers and internal teams.
  
• Demonstrated ability to lead cross-functional initiatives and deliver measurable outcomes.
  

What We Offer:

• A chance to step into a leadership track while staying close to the tech
• Supportive environment with space to experiment, learn, and lead
• Collaboration with talented, multidisciplinary teams
• Competitive compensation and growth opportunities
• If you’re passionate about delivering real value, and excited to enable teams to do their best work, we’d love to hear from you.

• An open mind and flat structure where every voice is welcome.
• A work environment built on transparency, seamless communication, trust, and a sensible approach ,combined with mixed cultures and a speaking environment
• Individual assessments every 6 weeks with your line manager
• Performance review every  6 months
• 15 days of annual leave and + 6 days of fully paid sick leave per year – can be used for the care of sick child
• Christmas Holiday
• Competitive salary
• Bonus: 13th-month Salary
• Social insurance for employees who pass their probation

Learn more about Xenia Tech