We’re building AI agents that autonomously resolve customer support tickets for e-commerce businesses end-to-end. Our agents cancel orders, issue refunds, check inventory, communicate with suppliers, and continuously improve over time.
To make this scalable, we’re building an AI Manager — a higher-level agent that trains, monitors, and optimizes Support Agents with minimal human input. Our goal is an AI-run support team, where managing AI feels like managing a human teammate, not writing prompts.
Responsibilities
Own and deliver features end-to-end, from product design to production
Lead the technical design of complex, cross-cutting features and systems
Make architectural decisions with long-term impact, balancing speed, scalability, and maintainability
Proactively identify systemic risks, bottlenecks, and failure modes, especially in AI-driven workflows
Build and evolve AI-driven systems that manage, evaluate, and improve autonomous agents
Develop AI-native, self-serve workflows for customers to configure and improve their agents without human-heavy setup
Design and implement scalable backend services using Python and FastAPI
Build clean, high-quality frontend experiences using TypeScript, React, and Nextjs
Create flexible integrations with diverse customer systems. Design APIs, schemas, and abstractions that are clear and legible to both humans and AI agents
Collaborate closely with AI tools (Claude, Cursor, LLMs) to reason about architecture, generate evals, explore codebases, and ship meaningful chunks of work
Improve system reliability, scalability, and long-term maintainability
Contribute to product and architectural decisions alongside a small, fast-moving team
Requirements
Technical Skills
Strong experience with TypeScript, React, and Next.js
Solid backend experience with Python (FastAPI)
Experience deploying and operating systems on AWS
Strong understanding of clean architecture, APIs, and distributed systems
Comfortable working with complex, poorly documented, or legacy systems
AI & Product Mindset
Use AI tools daily (e.g. Claude, Cursor, ChatGPT) as part of your development workflow
Familiarity with AI agents, LLM limitations, and evaluation strategies
Care deeply about developer experience, product quality, and system design
Think in systems, not just tasks
Benefits & Perks
An open mind and flat structure where every voice is welcome.
A work environment built on transparency, seamless communication, trust, and a sensible approach, combined with mixed cultures and a speaking environment
Individual assessments every 6 weeks with your line manager
Performance review every 6 months
15 days of annual leave and + 6 days of fully paid sick leave per year – can be used for the care of sick child
Christmas Holiday
Competitive salary
Bonus: 13th-month Salary
Social insurance for employees who pass their probation